Privacy Policy

1. Information We Collect

Information You Provide to Us

• Account Information: Name, email address, phone number, and preferred languages
• Call Data: Audio recordings during translation sessions (temporarily processed for real-time translation)
• Contact Information: Phone numbers you call through our service
• Payment Information: Billing details and subscription information (processed securely by third-party payment providers)
• Support Communications: Messages and information you provide when contacting our support team

Information We Collect Automatically

• Device Information: Device type, operating system, unique device identifiers, and app version
• Usage Information: Features used, translation sessions, call duration, and app performance data
• Location Information: Approximate location based on IP address for service optimization
• Technical Data: Log files, IP address, network information, and error reports

2. How We Use Your Information

We use your information to:

• Provide real-time call translation services across 150+ languages
• Process and improve translation accuracy using AI algorithms
• Enable call transcription and summary features
• Facilitate voice and video call translation for messaging apps
• Process payments and manage subscriptions
• Provide customer support and technical assistance
• Analyze usage patterns to improve our AI translation models
• Send service updates and important notifications
• Ensure service security and prevent fraud
• Comply with legal obligations and regulations

3. AI Translation and Audio Processing

Real-Time Processing

During translation sessions, your audio is processed in real-time by our AI systems. This processing is necessary to provide instant translation services.

Data Retention for AI Improvement

With your consent, we may temporarily retain audio segments to improve our translation algorithms. All audio data used for improvement is anonymized and cannot be linked back to you.

Third-Party AI Services

We may use trusted third-party AI services to enhance translation accuracy. These providers are bound by strict data protection agreements.

4. Information Sharing and Disclosure

Service Providers

We may share information with trusted third-party service providers who help us operate our platform, including cloud hosting, AI processing, payment processing, and customer support services.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and the safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information, including:

• End-to-end encryption for all audio transmissions
• Secure data centers with physical and digital security controls
• Regular security audits and penetration testing
• Employee access controls and security training
• Automated threat detection and response systems
• Compliance with industry security standards

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Account Management

• Access: You can access and review your personal information in your account settings
• Update: You can update or correct your information at any time
• Delete: You can delete your account and associated data
• Export: You can request a copy of your data in a portable format

Translation Data Control

• Opt-out: You can opt out of having your audio data used for AI improvement
• Deletion: You can request deletion of stored translation sessions
• Privacy Mode: Use enhanced privacy mode for sensitive conversations

Communication Preferences

You can control what notifications you receive from us through your account settings or by contacting us directly.

7. Data Retention

We retain your personal information for different periods depending on the type of data:

• Account Information: Retained while your account is active and for a reasonable period after deletion
• Call Audio: Processed in real-time and not stored unless you opt-in for AI improvement
• Translation History: Stored according to your preferences, with options for automatic deletion
• Payment Data: Retained as required for billing and regulatory compliance

8. International Data Transfers

AI Phone operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers to certain countries
• Additional security measures for sensitive data transfers

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze app performance and usage patterns
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie settings through your device settings, though this may limit some app functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending you an email notification
• Displaying an in-app notification

Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Third-Party Integrations

Our app integrates with third-party messaging platforms like WhatsApp, WeChat, and Telegram. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.